Agenda

Prepare to be inspired and gain valuable insights from leaders across the Shared Services industry, as well as some of our very own Deloitte Experts.

Our full agenda will be revealed soon when you will be invited to personalise your agenda by selecting your breakouts

Day 1 - 9 October 2024
Day 2 - 10 October 2024

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Plenary
Breakout
Awards

Day 1
Wednesday, 9 October 2024

08:30 - 09:00 - Pre-conference

09:00 - 09:45 Opening Plenary – The Power of Possibility. Welcome to Amsterdam!

Candice Sieg, Conference Chair welcomes you to the beautiful city of Amsterdam to explore the power of possibility in Shared Services!

Candice will take to the stage to provide her cross-industry, cross-organisation perspectives on the essential strategic and operational trends driving success for both mature leaders and innovating challengers in Shared Services. She will be joined by this year’s country host Dorthe Harding Keilberg, Partner and European Global Business Services and Outsourcing Lead.

This session will explore how leading enterprises are beginning to drive value and growth on top of cost-out priorities by delivering cross-functional capabilities underpinned by user-centric digital tools, a highly skilled empowered workforce, and ecosystem of outcome-driven partners.

Speaker

Candice Sieg

Conference Chair - Partner, UK GBS and Outsourcing Advisory Lead, Deloitte

Dorthe Harding Keilberg

Country Host - Partner, EMEA GBS and Outsourcing Advisory Lead

09:45 - 10:15 Gary Adey, Vodafone

Session details coming soon

Speaker

Gary Adey

Chief Executive Officer, Vodafone Shared Operations

10:15 - 10:45 Oksana Zaremba and Yulia Dankova, Metinvest

Adapting amidst adversity: How Metinvest Business Services were the beacon of stability

Amidst the tumult of the full-scale Russian military invasion of Ukraine, one group stood resilient, demonstrating unwavering adaptability and fortitude in the face of adversity. Metinvest Group, a manufacturing company in Ukraine, ensured there was an uninterrupted operation of their shared service centre, enabled successful evacuation of employees and restructuring of operations.

Join us for a captivating session where we hear from Oksana Zaremba and Yuliya Dankova of Metinvest Group, who will discuss how Metinvest Business Services provided comprehensive support to employees affected by the conflict and remained a beacon of stability against the backdrop of chaos and uncertainty.

Speakers

10:45 - 11:15 - Break

11:15 - 13:05 Breakout sessions

Session details coming soon

13:05 - 14:15 - Lunch

14:20 - 15:00 Panel discussion

Session details coming soon

Speakers

Deborah Kops

Principal, Sourcing Change
Helen Barratt
Phil Priest

15:05 - 15:35 Ian Stewart, Deloitte

Global Economic Insights from our Chief Economist

With rising geopolitical tensions worldwide, the aftermath of the COVID-19 pandemic and with around 50% of the world’s population set to vote in Elections in 2024, businesses are facing persistently high levels of uncertainty. Join Ian Stewart, Deloitte's Chief UK Economist to hear an overview of macro-economic trends, detailing shifts in the global market from 2024 and beyond. What are the key considerations to enable GBS organisations to flourish rather than fail in an ever-changing market? Ian will share rich insights both from a Global and European perspective, coupled with client experiences, and bring to life new observations that should be considered by industry leaders.