Manuel Knoll, Senior Manager and Deloitte's Enterprise Service Management Leader, has 15+ years of experience in Industry (GBS, Corporate IT Business Partnering unit, ERP Harmonisation) and in Consulting as project, programme and people leader. He is an experienced professional skilled in driving cross functional service management setup within a Global Business Service environment. Manuel has expertise in design, expansion, and standardisation of large scale digital transformation projects for customer facing processes and services.