Dorthe Harding Keilberg, Conference Chair, welcomes you to the beautiful city of Amsterdam!

Sara Heuer, Corporate Functions Director, Vodafone Shared Operations

Breaking new ground: Vodafone’s new Commercial Shared Operations model

Caroline Roberts-Green and Kate Parrett, MARS Global Services

Unleashing HR Superpowers: Insights in HR Strategic Partnering with MARS Global Services

Oksana Zaremba and Yuliia Dankova, Metinvest Business Services

Adapting amidst adversity: How Metinvest Business Services were the beacon of stability

Pedro Lopez, Sandoz Competency Centres

GBS – The Secret to Spinoff Success

Fredric Simoes, Cargill

Redefining Success: From Standardisation to Value Creation

Panel Discussion

The Model of Many Masters – Making Sense of the GBS Matrix Model

Ian Stewart and Ana Aguilar, Deloitte

OGlobal Economic Insights from our Chief Economists

Laurent Arnaudo, SVP, Global Business Services, Sodexo

Expanding GBS Horizons: A Sodexo Business Services Story

Daniel Campanha, Head, Amgen Capability Centre

Innovation, Resilience and Expansion: The Amgen Capability Centre Journey

Dorthe Harding Keilberg, Conference Chair, welcomes you to Day 2 of the Conference

Radia ElKardi and Jeremy Goldnadel, Sanofi

Business Operations: A Catalyst for Modernisation at Sanofi

Sundeep Singh, Group Business Services Officer, BHP

Transforming GBS: Unlocking enterprise performance through E2E operational connectivity

Dorthe Harding Keilberg, Conference Chair, wraps up this year's Conference