Image of Mark Forrester. Speaker at Experience Transformation 2024

Mark Forrester

Digital Readiness Manager, Mitchells & Butlers

Mark re-joined Mitchells & Butlers in 2018 before moving to his current role of Digital Readiness Manager. He is a key stakeholder in delivering the digital operating model reviewing business requirements, technologies, and resources to make sure they are all utilised to their maximum potential and fully observable. Using an Agile methodology, the digital team has led the transformation by streamlining the interactions between support, development, and DevOps by bringing continued availability growth to the digital platform whilst enhancing guest experience.