Giles is a Consulting partner, sitting in Deloitte Digital, and is the UK leader of Deloitte's TMT consulting business. He helps his clients to achieve commercial and customer experience excellence in Marketing, Sales and Customer Service, enabled by digital, omnichannel, automation and AI/ML technologies. During his 30 years in consulting, he has worked with clients across the Technology, Media and Telecommunications sector. He focuses in Telco with clients such as Liberty Global / Virgin Media (for which he is global Lead Partner), Vodafone (where he worked in Consumer), BT, Telefonica and Sky. He is also the EMEA Lead Partner for Meta. In addition, he has also worked with a range of other clients in Technology (Amazon, Canon, HP, Siemens), Media (Activision, Electronic Arts, BBC, DMGT, News Corp) and Telco (Colt, KCOM, Netia, ONO).