Dilip Kumar is a Senior Executive and leader within NTT with substantial experience of driving large scale business transformation and innovation over the past 25+ years. With his multiple responsibilities, Dilip not only leads GBS, digital and transformation but is also a customer of GBS. This unique 360 degree view enables him to set business GBS priorities and operational excellence standards on one side and be on the receiving end of these services on the other.

Dilip is passionate and demanding for the highest quality customer experience and delivering radical but sustainable transformation to make this happen.