Unleashing HR Superpowers: Insights in HR Strategic Partnering with MARS Global Services

In today’s interconnected world, high-performing HR Business Partners (HRBPs) are increasingly vital to the success of global business services (GBS) organisations. For MARS Global Services (MGS) – the GBS division of MARS, Incorporated – that truth remains. At MGS, HRBPs are required to have an expansive skillset to successfully align HR initiatives with overarching business objectives on a global scale, like balancing global consistency with local relevance and fostering inclusivity in multicultural teams. Join Caroline Roberts-Green (VP, HR Business Partners, MGS) and Kate Parrett (End-to-End HR Director, MGS) as they discuss their journey of mastering the art of strategic HR Business Partnering and leading a team of HRBPs for a GBS of 3,000 MARS Associates.

Session highlights will include:

• Pioneering the construction and execution of a comprehensive people strategy to fuel our journey along the MARS GBS roadmap enabled through a skill-based mindset
• Harnessing the power of continuous improvement to capitalize on HR insights and seamlessly evolve alongside shifting business landscapes
• Defining the pivotal role of the HR Business Partner within our operational framework
• Defining the pivotal role of the HR Business Partner within our operational framework
• Differentiating the GBS Talent requirements within the MARS house of cultures.

Speakers

• 

  Kate Parrett

  Global End-to-End HR Director, MARS Global Services (MGS)

• 

  Caroline Roberts Green

  Vice President of HR Business Partners, MARS Global Services (MGS)

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From Start-up to Structure – ASML’s leapfrog to GBS

ASML is an innovation leader in the semiconductor industry, providing chipmakers with everything they need – hardware, software and services – to mass produce patterns on silicon through lithography. Amid ASML's remarkable growth in recent years, the organisation has transitioned from a lack of structure, processes, and governance to establish a value-generating GBS organisation.

In this session, Abhishek Kaushal, Global Director of People Operations will emphasise the strategic nature of GBS within ASML, and how the organisation is leveraging growth enablement as the driving force behind Business Services transformation. With a top-down mandate from executives prioritising growth and employee experience over cost, Abhishek will highlight the importance of strategic alignment of Business Services with the rapidly expanding business landscape.

The session will cover:

• Opportunities and challenges in harnessing the potential of business services to fuel and sustain business growth
• Finding balance in fostering agility that the organisation is used to, with bringing in standardisation and structure
• The key steps taken by ASML Business Services to bring the organisation on the GBS journey

Speaker

• 

  Abhishek Kaushal

  Global Head of People Operations, ASML Business Services

Harness the principle of climate psychology to build a more sustainable world

In today's rapidly evolving business landscape, sustainability has transcended its status as a mere buzzword to become a critical strategic imperative. For leaders within Global Business Services, integrating sustainability into operations is not just a moral obligation but a business imperative with far-reaching implications. As the effects of climate change become more apparent, it's time to ask ourselves some tough questions.

Join Laura Grootenboer, Head of Engagement in Deloitte's Internal Sustainability team for the North and South Europe region, for an enlightening session on the importance of climate psychology to drive behaviour and culture change initiatives as part of your organisation’s sustainability transformation.

The session will cover:

• How to have constructive conversations about climate action
• What are the typical barriers are that withhold people from taking action, according to climate psychology
• What are leading behaviour and culture change initiatives driven as part of Deloitte's sustainability transformation, and how could these principles be applied within your organisation to make an impact

Speaker

• 

  Laura Grootenboer

  Head of Engagement, Sustainability Transformation, Deloitte NSE

Innovation, Alignment, and Growth: Allianz Services Romania’s Journey to Strategic Business Partnership

Over a decade ago, a small, boutique Shared Service Centre emerged in Bucharest, Romania. Today, it has evolved into Allianz Services Romania, a powerhouse of strategic partnership and innovation delivering a comprehensive range of services along the value chain. Allianz Services Romania transformation into a vibrant hub of excellence and their dedication to becoming true business partners within the organisation together with Allianz Services streamlined processes, advanced technology, and the power to harness cutting-edge capabilities, have set the gold standard for Global Business Services (GBS).

Join Barbara Huber, Head of Allianz Services Romania in her session where she talks about the steps they took on their journey:

• Redefining the SSC Strategy: Dive deep into the strategy overhaul that enabled Allianz Services Romania to become essential business partners. Discover how they shattered boundaries and elevated their GBS into a strategic cornerstone, challenging norms, and redefining success.
• Re-branding and expanding services from transactional to transformative: Explore how they revolutionized their offerings, delving into PMO, data analytics, and talent development, to create a comprehensive suite of indispensable services within their GBS.
• Setting up the Allianz Services Romania InnovateX Centre: Explore their vision for an innovation hub, a state-of-the-art facility designed to foster creativity and launch new ideas for the business. Discover how strategy labs and other initiatives within the hub are driving innovation and positioning the Allianz Services as a leader in their industry.

Speaker

• 

  Barbara Huber

  Head, Allianz Services Romania

Generative AI: Your Contracts Accelerator

Contracts are the life-blood of any organisation, yet they remain a challenge for organisations to manage, resulting is significant value leakage. Optimising who does what when along the contract life cycle is a key accelerator to unlocking enterprise resilience and accelerated growth. It’s no secret that the technology landscape continues to evolve, particularly with Generative AI, which is now changing the game with the promise of unlocking value in unstructured data at a scale and speed we have not seen before. GBS organisations can, and should play a key role in unlocking this value to continue to re-engineer processes to maximise their role and invest in innovation as part of their service delivery.

In this session, Peggy Pauwels and Jack Diggle will explore:

• How organisations can leverage Generative AI and Shared Service Centres to optimise contract management, unlocking significant value
• How organisations should leverage Generative AI technology to support contracting and how it complements existing technology solutions
• What investments and capabilities are required for organisations be sure of ROI

Speakers

• 

  Jack Diggle

  Partner, Global Head of Legal Management Consulting, Deloitte

• 

  Peggy Pauwels

  Partner - Contracts Transformation Consulting, Deloitte Legal

GBS – The Secret to Spinoff Success

During high-stakes spinoffs, Global Business Services (GBS) is tasked with the monumental challenge of transforming chaos into triumph. GBS becomes the central force responsible for untangling operational intricacies, aligning processes, and ensuring a seamless transition, all while navigating the challenges of organisational change and maintaining business continuity. Join Pedro Lopez, Global Head, Sandoz Competency Centres who will share the story of how Sandoz became a successful spin off and independent company in October 2023, and how GBS was a driving force behind its success.

During this session, Pedro will cover:

• The critical role GBS played in the spinoff, and the critical success factors for executing a spinoff at speed
• The importance of accelerating key decisions early on, such as redefining the operating model, selecting the optimal location, and resourcing
• How fostering a supportive culture led to a higher adoption of the model

Speaker

• 

  Pedro Lopez

  Global Head, Sandoz Competency Centres

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Redefining Success: From Standardisation to Value Creation

In a world where efficiency reigns supreme, has the drive for process standardisation gone too far? Have we blurred the lines between achieving business outcomes and rigid process adherence, creating hurdles in delivering personalised customer experiences and straining business partnerships? Join Frederic Simoes, Global Process & Transformation Lead at Cargill, as he challenges conventional wisdom and reveals how Cargill places value at the core of process design to ensure sustainable success and foster organisational growth.

This session will explore:

• Overcoming biases and shifting organisational perceptions of "Process"
• Transitioning from a process-centric to a value-driven mindset
• Finding the balance between customisation and standardisation
• How Cargill transformed a shared services-centric process excellence team into an enterprise value identification team

Speaker

• 

  Frederic Simoes

  Global Process & Transformation Lead, Cargill

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Evolution in the nature of work: How GBS and the Full Time Equivalent will change in the future

By 2030 it’s anticipated a large portion of the workforce will have multiple jobs, and with the rise of GenZ, how will these trends impact Global Business Services (GBS) organisations? To plan for the future, we have to look at how GBS operates today, with a one-dimensional Full Time Equivalent (FTEs) workforce. Dive in with Kort Syverson, Deloitte’s GBS & Location Strategy Leader for the United States, in a thought-provoking discussion on reevaluating the nature of work in GBS and potential future state interaction models.

Discussion will cover:

• The role of the FTE and the adoption of an agile workforce
• How the nature of GBS work can be restructured to maximize the efficiency of E2E processes
• Implementing Asynchronous, Independent and Seasonal work elements to mold a future state interaction model

Speaker

• 

  Kort Syverson

  Partner and US GBS Lead, Deloitte

Turning crisis into opportunity: The power of innovation in global humanitarian action

Learn how innovation is transforming the way we tackle one of the world's most pressing challenges - forced displacement. With over 1% of the global population forcibly displaced from their homes, the need for bold, collective action has never been more critical. Join us for a session that delves into the power of innovation within an organisation delivering life-saving assistance in humanitarian crises worldwide. Discover how innovation contributes to ensuring that every dollar spent makes a profound impact on people forced to flee. Through real-world lessons from the humanitarian response to the Ukrainian situation, this session explores how the private sector can play a pivotal role in global humanitarian efforts and uncovers the unique benefits for businesses that step up to the challenge.

Speaker

• 

  Anonymous Speaker

  Global Non-profit Organisation

Getting everyone on the same page: Celebrating a decade of PageGroup’s journey to a multi-faceted Shared Services

It's time to shatter the misconception that Shared Services and Global Business Services are only for large multinationals servicing huge employee and customer bases. PageGroup, a world-renowned specialist recruitment leader with a workforce of 7,000 employees, is changing the game by proving that Shared Services is an asset for any enterprise, regardless of its size. No matter the size of the organisation, value can be realised.

Join Dieter Van Mulders, Global Head of Shared Services at PageGroup, as he reflects on the journey of their shared services organisation on their 10th anniversary. He will delve into their diverse set of services that extend beyond traditional functions, such as Marketing and Digital, before reminding us that the success of shared services relies heavily on the support and engagement of the people involved.

This session will cover:

• Insights into how the incorporation of Marketing into the Shared Services scope shifted perceptions within the organisation
• The unique challenges encountered during the implementation of Shared Services, which are distinct from those faced by larger enterprises. Discover the strategies employed by PageGroup to overcome these obstacles, including the identification of appropriate technology platforms suited to the organisation's specific needs
• The future trajectory of Shared Services at PageGroup and their plans to expand the multifaceted scope of their Shared Services offerings

Speaker

• 

  Dieter Van Mulders

  Global Head of Business Services, PageGroup

The not-so-secret recipe of Coca-Cola HBC Data Management

Master Data Management (MDM) transformations can be challenging, but it is a critical step towards achieving data-driven insights and improving business outcomes. Coca Cola Hellenic Bottling Company (CCHBC) have undertaken a remarkable transformation over the last decade to create “one voice for data health” across the organisation by leveraging innovation to centralise data and insights, on demand. From manual master data request processors to becoming a Center of Expertise, they have been instrumental in driving key organisational initiatives and transitioning towards E2E Business Process Orchestrators.

Join Kata Barariu and Simeon Denchev from Coca-Cola Hellenic Shared Services, for an insightful session on their data transformation journey. In this session, they will cover:

• How CCHBS has achieved total transparency of quality issues with data management
• How user experience and MDM go hand-in-hand
• The key role strong cross functional collaboration plays in success of MDM transformation
• How their system implementations, business integrations, and process orchestration have enabled strategic commercial and ESG initiatives
• Exciting plans within the roadmap to take this transformation further

Speakers

• 

  Kata Barariu

  Head of Shared Services, Coca Cola Hellenic Bottling Company (CCHBC)

• 

  Simeon Denchev

  Senior Data Manager, Coca Cola Hellenic Bottling Company (CCHBC)

Put Intelligent Process Automation to work; Driving efficiency in the Finance function of NN Group

NN Group is a frontrunner in using Generative AI to improve the efficiency of its business processes. After the success of using GenAI for automatic call logging, now the Finance function of NN Group has embarked on its journey to add the power of AI to the existing Intelligent Automation toolbox to assist its Finance talent in their daily work. Join Peter Vlam, Head of Process Management & Innovation at NN’s Finance Service Centre, to hear about the Finance AI strategy, roadmap, and initial Finance AI use cases such as anomaly detection in financial transactions. With the AI journey starting within Finance Service Centre, there is a broader ambition to scale up Finance AI solutions internationally, leveraging lessons learned to date.

• Reflect. How did the Intelligent Automation journey start within the Finance Service Centre?
• Connect. How NN Group embraced the early adopter opportunity of GenAI to accelerate value creation
• Test. Exploring the Finance Service Center’s use cases leveraging emerging technologies
• Learn. What have been the steps taken to grow from RPA to intelligent automation?
• Look ahead. What is the vision for the future and how to scale up internationally?

Speaker

• 

  Peter Vlam

  Head of Process Management & Innovation, Nationale-Nederlanden Finance Service Centre

GBS & Talent: A Panel Discussion

Embark on a journey with John Baddeley, Human Capital Partner at Deloitte and an insightful panel comprised of industry leaders including Kamila Grembowicz (Corporate Services Lead at Astellas), Ricardo Mueller (HR Operations & Payroll Lead at Reckitt) and Holger Ness (HR Operations Lead at Novartis).

Our esteemed panellists will share valuable insights into the pivotal moments that have shaped their careers and the impactful initiatives delivered by their organisations. We will then discuss the top priorities within their organisations today and how they as leaders are driving positive change and innovation. Lastly, we will explore upcoming market trends including; disruptive technology, talent management and skills for the future.

Speakers

• 

  John Baddeley

  Partner, Human Capital, Deloitte

• 

  Kamila Grembowicz

  Head of Global Business Solutions Division, SVP, Astellas

• 

  Ricardo Mueller

  VP HR Operation and Services Excellence, Reckitt

• 

  Holger Ness

  Global Head (SVP) People Services & Technology, Novartis

Charting the Course: The UK Home Office’s ERP Adoption Journey

Join us for an insightful exploration into the transformative journey of ERP adoption at the UK Home Office. Hear firsthand from Clare Jordan, Deputy Director in Digital, Data and Technology, as she shares her experiences of leading departmental optimisation and acting as a pathfinder for wider shared services across UK government departments. She will articulate the benefits and challenges of implementing an ERP within government, as well as the key factors that enable successful onboarding of other organisations, such as Arm's Length Bodies (ALBs), to a multi-tenant ERP. Clare will be joined by ALB representatives who have participated in this initiative, as they voice their perspectives and what the future opportunities are for the Home Office shared service.

Speaker

• 

  Clare Jordan

  Senior Transformation Director, Home Office

• 

  Louise Martin

  Senior Systems and HR Operations Business Partner, College of Policing

How GBS stands at the forefront of the GenAI revolution

GenerativeAI is more than technological advancement, it is a revolution poised to rewrite the rules of business. And GBS is uniquely positioned to become the driving force behind this transformation. This fundamental shift in technology will redefine how GBS operates and delivers values across the entire organisation. Join our interactive panel discussion with Deloitte’s GenAI experts Snædis Gudnadottir Walsh, Sebastien Burnett and Varvn Aryacetas to explore the transformative potential of GenAI and position your GBS organisation as a leader in this new era.

The session will cover:

• How GenAI is reshaping traditional GBS models and unlocking new opportunities for efficiency, innovation and value creation
• Discover characteristics that make GBS an ideal testing ground and launchpad for GenAI initiatives
• How GBS can serve an enterprise on its GenAI journey
• Where to start if you have not started your GenAI journey

Speakers

• 

  Sebastien Burnett

  Partner, Deloitte UK

• 

  Snædis Gudnadottir Walsh

  Partner, Deloitte Denmark

• 

  Varvn Aryacetas

  Director, Deloitte UK