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Ways in which respondents are getting information on new phones (from a mobile operator)

Q. When, if at all, was the last time that you went into a mobile operator's store for each of the following? When, if at all, was the last time you called your mobile operator for each of the following? When, if at all, was the last time you accessed your mobile operator's mobile app or website for each of the following? –To get information about new mobile phones

  • Weighted base: All smartphone owners aged 18-75 years (3,496), smartphone owners who visited mobile store (1,768) (half sample)
  • Source: UK edition, Deloitte Global Mobile Consumer Survey, Jun 2018
  • Note: Remainder of the respondents stated “Don’t know”