During the course of FY15, we have continued to engage closely with our key stakeholder groups which include our people, our clients, charities and NGOs, local communities and wider membership groups as well as governments and regulatory bodies.

We engage with our stakeholders in a variety of ways, some formal and some informal. These range from one to one interactions through to formal channels such as client service assessments, CFO surveys and people surveys, using social media to crowdsource perspectives, hosting events on topical issues, participating in advisory and advocacy groups and our annual Deloitte Stakeholder Forum.

Each of these interactions helps us to maintain strong and open relationships with our key stakeholders and to ensure that we retain focus on issues which are material to those individuals and groups, achieving a greater impact in everything that we do.

Defining materiality, completeness and responsiveness

Materiality in this report refers to issues, concerns and impacts of importance to our key stakeholders. Disclosing material information ensures stakeholders can make informed judgements, decisions and actions about our sustainable performance and our ability to create value for our people, our clients and society.

A summary of sample topics and key themes arising is included here. We have used the core themes arising from our stakeholder engagement to identify three focus areas which form the structure of our Impact Report: