A Deloitte UK client, award-winning retailer John Lewis, engaged the firm for guidance in selecting a new e-commerce platform to achieve its goal of becoming "Britain's leading omni-channel retailer." After witnessing our cross-member firm and cross-service line capabilities first hand, the client ultimately selected Deloitte UK as the systems integrator for the new platform.

"We helped John Lewis define the required business and technology capabilities and software to deliver their business goals, and then acted as the implementation partner to replace their e-commerce platform," said Ian Geddes, Deloitte Lead Client Service Partner "We wanted to deliver a solution that was not just market leading, but market beating."

Leveraging creative and technical specialisation from the UK and member firms in the US and Australia, we worked with John Lewis’s internal team to implement new e-commerce and Web content-management software to deliver a new, mobile-friendly, customer-facing website.

Paul Coby, John Lewis' IT Director comments:

“I've always said that there are no IT projects, only business projects. So major technology change in the shape of a new website platform was always a critical element in our business strategy. Deloitte played a vital role in its successful delivery, from product selection through to implementation bringing experience, capability and an understanding of the chosen technology.”